1. Overview
At ChatOET, we are committed to providing high-quality AI-assisted OET tutoring services.
Your satisfaction is important to us. This Refund Policy explains when you may request a refund and how we handle such requests.
By purchasing any service from ChatOET, you agree to this Refund Policy.
2. Eligibility for Refunds
We offer refunds under the following conditions:
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Service Not Delivered: If you have paid for a service (e.g., feedback, assessment) and we fail to deliver it within the agreed timeframe.
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Technical Issues: If a technical problem on our side prevents you from accessing the service and we are unable to resolve it.
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Duplicate Payment: If you accidentally made a double payment for the same service.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
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Change of mind after services have been delivered.
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Dissatisfaction based on subjective preferences (e.g., “I expected different feedback” or “I thought the AI would behave differently”).
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Delays caused by user-side issues (e.g., incorrect contact information, failure to respond or submit requested materials).
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If you have violated our Terms of Service.
4. How to Request a Refund
To request a refund, please contact us within 7 days of your purchase or the delivery date, whichever is later.
You must provide:
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Your full name
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Payment receipt or proof of transaction
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Description of the issue
Please send your refund request to:
Email: admin@chatoet.com
We aim to review and process all refund requests within 5-7 business days.
5. Refund Method
If your refund is approved:
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Payments made via card (Stripe, Revolut, etc.) will be refunded to the original payment method.
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Processing times for refunds depend on your bank or payment provider and may take up to 7-10 business days after we issue the refund.
6. Changes to this Refund Policy
We reserve the right to update or modify this Refund Policy at any time.
Any changes will be posted on our website or communicated via WhatsApp.
Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this Refund Policy, please contact:
ChatOET
Conatact page: Contact Us
Email: admin@chatoet.com
Website: https://chatoet.com