Thursday, May 21, 2026

ChatOET

Your AI Partner for OET Success.

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ChatOET

Your AI Partner for OET Success.

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Privacy Policy

1. Introduction

At ChatOET (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our WhatsApp-based AI tutoring service. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
By using ChatOET, you consent to the practices described in this Privacy Policy.

2. Data We Collect

We may collect the following types of personal information:

2.1. Personal Identifiable Information (PII):

  • Name

  • WhatsApp contact information (phone number)

  • Professional role (e.g., nurse, doctor, pharmacist)

  • Conversation history related to your OET learning activities

2.2. Communication Data:

  • Questions, assignments, messages, and submissions sent via WhatsApp.

2.3. Usage Data:

  • Information about your interaction with ChatOET, including log data, device details, and usage patterns for service improvement.

3. How We Collect Data

We collect your data when you:

  • Use our Service via WhatsApp.

  • Communicate with us through other provided contact methods.

  • Consent to data collection during interactions with ChatOET.

4. How We Use Your Data

We use your information for the following purposes:

4.1. To Provide and Improve the Service:

  • Assist you with OET writing, reading, and language improvement.

  • Generate AI-powered responses and feedback tailored to your needs.

4.2. Customer Support:

  • Communicate with you to resolve queries and improve your learning experience.

4.3. Service Enhancement:

  • Analyze anonymized usage patterns to enhance service quality, responsiveness, and performance.

4.4. Legal Compliance:

  • Fulfill legal obligations and respond to lawful requests.

5. Data Sharing and Processors

We only share your data with trusted third-party service providers essential to delivering and improving ChatOET. These include:

5.1. WhatsApp:

  • Used as the primary communication platform. See WhatsApp’s Privacy Policy here.

5.2. OpenAI (ChatGPT):

  • We use AI models to assist in generating responses. Queries may be processed through AI, but we strive to minimize personal data sharing whenever possible. Learn more about OpenAI’s Privacy Policy here.

5.3. Google Gemini:

  • We use Google Gemini to assist in generating responses. Queries may be processed through AI, but we strive to minimize personal data sharing whenever possible. Learn more about Google Gemini’s Privacy Policy here.

5.3. CRM Tools (if applicable):

  • For customer communication and service management (only GDPR-compliant services are used).

6. GDPR Compliance

6.1. Lawful Basis for Processing:

  • Consent: When you engage with ChatOET.

  • Contractual Necessity: To provide the service you request.

  • Legitimate Interest: To improve our services and ensure security.

6.2. Your Rights:

Under GDPR, you have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete data.

  • Request deletion (“right to be forgotten”).

  • Restrict processing.

  • Request data portability.

  • Object to certain processing activities.

To exercise these rights, contact us or email us at admin@chatoet.com.

6.3. International Data Transfers:

If data is transferred outside the European Economic Area (EEA), we ensure it is protected with appropriate safeguards.

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements. You may request deletion of your data at any time.

8. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your personal data. However, no system can be 100% secure, so we encourage users to be mindful when sharing sensitive information.

9. Cookies and Tracking

Our service currently operates mainly through WhatsApp and does not use cookies. If a companion website is used in the future, a separate Cookie Policy will be provided.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Updates will be posted via our website or notified through WhatsApp where appropriate.

11. Contact Information

If you have any questions or concerns regarding your data or this Privacy Policy, please contact us:

ChatOET
Conatact page: Contact Us
Email: admin@chatoet.com
Website: https://chatoet.com