Is AI pushing us into a cyberwar economy?

AI strategy: what the token reveals

The token, the invisible billing unit of AI, escapes control: the drop in unit price masks the explosion in volumes, and the ROI remains uncertain… I subscribe to the News not to be missed L’artificial intelligence generative is taking hold in organizations at an unprecedented speed. However, one question remains largely absent from management committees:…

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Customer relations: AI will soon handle one in two files, but 90% of French people still prefer humans

Customer relations: AI will soon handle one in two files, but 90% of French people still prefer humans

AI transforms customer relations without replacing humans. The hybrid model combines speed, availability and empathy to provide a more efficient and human experience. I subscribe to the News not to be missed By 2027, theartificial intelligence could handle half of the requests sent to customer services. However, consumers remain overwhelmingly attached to human advisors. This…

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“I do a job” or “I am a project”: the distinction that changes everything

MeToo, Black Lives Matter: the difference between organizations that have changed and those that have communicated

A code of conduct says what should happen. An investigation procedure tells what is really happening. The difference is there. I subscribe to the News not to be missed On November 1, 2018, 20,000 employees of Google leave their posts simultaneously in seventeen countries. They are protesting against the internal management of cases of sexual…

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