Citizen relations: what if local authorities were inspired by the customer experience?

Citizen relations: what if local authorities were inspired by the customer experience?

Communities must modernize their telephone service, which is lagging behind digital. By taking inspiration from the customer experience, they can make it more efficient. I subscribe to the News not to be missed Communities have invested massively in digital channels to simplify access to their services: online forms, paperless procedures, citizen portals, etc. These systems…

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PPWR, PFAS: why French industrial SMEs are already gambling on their access to the European market

PPWR, PFAS: why French industrial SMEs are already gambling on their access to the European market

What if the next industrial breakthrough did not come from an innovation… but from a regulatory constraint? I subscribe to the News not to be missed What if the next industrial breakthrough did not come from an innovation… but from a regulatory constraint? From August 2026, the European regulation on packaging and packaging waste (PPWR)…

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Changing your monitoring solution: the ideal time to audit your practices

Changing your monitoring solution: the ideal time to audit your practices

Many organizations are now adopting or changing their monitoring platform. Should we see this as an opportunity to rethink our practices? I subscribe to the News not to be missed The strategic intelligence market is currently undergoing a phase of restructuring. Between publisher acquisitions, evolving business needs and integration accelerated use of artificial intelligence within…

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